Service Level Agreement
Our commitment to service quality
Uptime Guarantee
We guarantee 99.9% uptime for all dedicated servers. If we fail to meet this guarantee, you will receive service credits.
Response Times
- Critical issues: 1 hour
- High priority: 4 hours
- Medium priority: 8 hours
- Low priority: 24 hours
Service Credits
Credits are calculated based on the percentage of downtime and applied to your next billing cycle.