SUPPORT
We're Here to Help You
Our expert support team is available 24/7 to assist you with any questions or technical issues you may have.
Frequently Asked Questions
Quick answers to common questions
You will receive access to your dedicated server within 15-30 minutes after payment confirmation. We'll send you an email with all the necessary connection details.
We offer comprehensive 24/7/365 technical support through multiple channels including ticket system with 30-minute average response time, live chat for immediate assistance, and phone support for critical issues.
Yes, all our dedicated servers include standard DDoS protection at no additional cost. We offer protection against Layer 3 & 4 attacks with automatic detection and mitigation.
While hardware upgrades are limited due to the physical nature of dedicated servers, we offer additional services like extra IP addresses, enhanced DDoS protection, and backup services. Contact our sales team to discuss upgrade options.
Still Need Help?
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Email Support
support@dediduck.com
Response within 30 minutesSupport Hours
24/7/365
Always availableLanguages
English, Russian
Multi-language support